Learner Resources-VU21476 Read and write complex communications and transactional texts PSP Core units FNSPIM313 Work within

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

accessories and associated controls UEERA0094 Verify functionality and compliance of refrigeration and air conditioning installations UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply UEERL0002 Attach cords

Units of competency PSPGEN036 Provide workplace coaching CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry TLID1001 Shift materials safely using manual handling methods TLID2003 Handle dangerous goods/hazardous substances Elective units RIIWHS202E Enter and work in confined spaces RIIWHS302E Implement traffic management plan RIIRIS202E Respond to site based spills RIIRTM203E Work as a safety observer/spotter CPCCLDG3001 Licence to perform dogging CPCCLHS3001 Licence to operate a personnel and materials hoist CPCCLRG3001 Licence to perform rigging basic level CPCCCM3001 Operate elevated work platforms up to 11 metres  RIIMPO320F Conduct civil construction excavator operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-VU21476 Read and write complex communications and transactional texts PSP Core units FNSPIM313 Work withinOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all